Privacy Policy

Last updated: January 2024

1. Introduction

Medware ("Company", "we", "us", "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our medical equipment rental services or visit our website.

2. Information We Collect

We collect the following types of personal information:

• Contact Information: Full name, phone number, email address, and physical address for delivery purposes.
• Order Information: Equipment rented, rental period, delivery address, payment method, and special requests.
• Payment Information: Mobile Money number or bank transfer details. We do not store full payment credentials on our servers.
• Communication Records: Messages, emails, and call logs related to your rental orders and support requests.
• Website Usage Data: Browser type, device information, pages visited, and general location data collected through standard web analytics.

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your equipment rental orders
• Delivering equipment to your specified address
• Communicating with you about your orders, deliveries, and account
• Providing customer support and technical assistance
• Sending rental reminders and renewal notifications
• Improving our services, website, and customer experience
• Complying with legal obligations and resolving disputes

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Delivery Partners: We share your name, phone number, and delivery address with our logistics team to fulfil equipment deliveries.
• Payment Processors: Payment details are shared with Mobile Money providers or banks solely to process your transactions.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, typically for the duration of your rental relationship plus an additional 12 months for record-keeping. After this period, your data is securely deleted or anonymised.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to update or correct any inaccurate information.
• Deletion: Request that we delete your personal data, subject to any legal retention requirements.
• Opt-out: Unsubscribe from promotional communications at any time.

To exercise any of these rights, contact us using the details provided below.

8. Cookies & Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and collect usage statistics. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• +256 (0) 781698278
• kififlarehub@gmail.com
• Kampala, Uganda