Frequently Asked Questions

Anyone can rent from us! We serve hospitals, clinics, rehabilitation centres, NGOs, community health programmes, and individual families caring for patients at home. No medical license is required for most equipment.

We currently offer same-day delivery within Kampala and the greater Kampala metropolitan area. We also deliver to other parts of Uganda, though delivery times may vary depending on distance.

All equipment is listed with a per-day price. You can choose to rent on a daily or monthly basis. Monthly rentals are calculated at 30 times the daily rate. You select the rental period for each item individually in your cart before checkout.

The minimum rental period is one day. For monthly rentals, the minimum is one month (30 days). You can extend your rental at any time by contacting our team.

We accept Mobile Money (MTN and Airtel), bank transfers, and cash on delivery. Payment is required before or upon delivery of equipment.

Yes, a refundable security deposit may be required depending on the equipment type and rental duration. The deposit is returned in full when the equipment is returned in good condition. Details are provided at checkout.

We offer a wide range of medical equipment including wheelchairs, hospital beds (manual and semi-electric), oxygen concentrators, suction machines, walking frames, crutches, commode chairs, transfer chairs, ward screens, and rollator walkers. Visit our Equipment Catalog for the full list.

Absolutely. Every piece of equipment is thoroughly cleaned, sanitised, and inspected before each rental. We follow strict hygiene protocols to ensure patient safety.

Our trained delivery team brings the equipment to your location and sets it up for you. We also provide a brief demonstration on proper usage and safety. Delivery within Kampala is typically same-day; a flat delivery fee of UGX 50,000 applies.

Contact us immediately on our 24/7 support line. If the fault is due to normal wear and tear, we will repair or replace the equipment at no extra cost. Damage caused by misuse may incur a repair charge. See our Terms & Conditions for details.

Simply contact us to schedule a pickup. Our team will collect the equipment from your location at a time convenient for you. Alternatively, you can return it to our office in Kampala.

Yes! Call or WhatsApp us at least 24 hours before your rental expires and we will extend it for you. Additional charges will apply for the extended period at the same rate.

Yes. Our technical support team is available 24/7 for troubleshooting, emergency repairs, and general guidance on equipment use. You can reach us by phone, email, or WhatsApp. Learn more on our Services page.